Refund and Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a transparent refund and return policy to ensure your shopping experience is hassle-free.

1. Returns

1.1 Eligibility:

• You have 14 calendar days from the date of delivery to request a return.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• To initiate a return, please contact our customer support team with your order details and reason for return.

1.2 Return Process:

• Once we receive your return request, we will provide you with a return authorization number (RMA) and instructions on how to proceed.
• Please note that the return shipping costs will be at your expense, unless the return is due to a defect or error on our part.

1.3 Refunds:

• Upon receiving the returned item and verifying its condition, we will proceed with the refund.
• Refunds will be issued in the original form of payment within 7 business days.
• Please note that shipping costs are non-refundable.

2. Exchanges

2.1 Eligibility:

• We offer exchange only for defective or damaged items.
• Please contact our customer support team with your order details and a clear description or photo of the issue.

2.2 Exchange Process:

• Upon receiving your exchange request, we will provide you with an exchange authorization number (EMA) and instructions on how to proceed.
• Return the defective or damaged item to the provided return address (see below).
• Once we receive the item and verify the issue, we will ship a replacement item to you at no additional cost.